Coronavirus

Please see our coronavirus pages for the latest guidance, how services are affected, and what help is available.

Coronavirus effects on council services

Updated: 4 August 2020

For information on how to contact the council and updates on our opening times please see our Coronavirus and contacting the Council page.

Adult Social Care

Support to care providers in Slough

Cancelled services

◾The Pines and Phoenix day services are cancelled. All clients will be supported in other ways.

Safeguarding adults

  • Adult Social Care will continue to undertake Safeguarding Enquiries, seeking the contribution of partners where needed. We encourage everybody, whether in a formal role or as part of the voluntary community response to support vulnerable adults to report any concerns about abuse to Adult Social Care.
  • Adult Social Care are working hard to ensure that we continue to deliver services effectively and safely during the Coronavirus Outbreak. We are acting on Government guidance to balance the need to provide key services to adults with care and support needs as well as maintain safe practices alongside our residents and partners.
  • See report suspected adult abuse for more details on how to report any concerns.
  • Find out more about types of abuse, or signs of abuse on the Slough Safeguarding Partnership website.

Allotments

  • There are no current plans to close allotments but please follow the safety advice on the allotments page.

Better by

The Better by team have created this table of Road Safety E-Resources for children and parents with free useful guidance, exercises, and videos. They are a great way for kids to develop their knowledge of road safety and prepare them for when they get out and active again.

Burials and cremations

Community Centres

  • All events/ bookings at Slough Community buildings are being cancelled or postponed.  Hirers have been contacted with more information and their booking fee and deposits will be fully refunded in due course.

Community learning and skills

  • East Berkshire Community Learning and Skills Service has suspended all its classroom based delivery for all our learners from Monday 23 March onwards. All face to face delivery has been postponed.
  • However, we would still like your learning to continue. We are currently putting together online learning which we aim to launch by May – more details will be given here, and on our Facebook page
  • We have also put together lots of ideas for activities you can do at home with Online learning resources and our Facebook page
  • Thank you to our past and current learners - we will keep you all informed and look forward to seeing you back in class when we can.

Councillors

  • All member surgeries have been cancelled, if you need to contact your councillor, their details can be found on the councillors page.

Customer Services

  • Britwell, Cippenham and Langley Community Hubs are open, with an appointments system for customers to be seen by housing or customer services at the council access points. If you really need to be seen face to face, please call the contact centre 01753 475111 to book an appointment first. To support this new appointment system, and avoid disappointment at your community hub, booking an appointment will be essential. Please continue to use the phone and website as your first port of call to help keep you safe and ensure those most vulnerable and with complex cases will be able to be seen face to face first.
  • Chalvey Community Hub is still closed but will open soon.
  • Landmark Place will not be reopening. It is permanently closed.
  • You can apply for Local Welfare Provision here and email documents required to LocalWelfareHub@slough.gov.uk.
  • You can apply for Blue Badges here and email documents required to bluebadgeteam@slough.gov.uk
  • You can apply for Housing Benefits or Council Tax Support here and you can email documentary proof required to benefits@slough.gov.uk.
  • If you need any support completing an online application of any kind don’t hesitate to call the Customer Services team on 01753 475111.

Free school meals

Freedom of Information requests

Leisure

  • Langley Leisure Centre and The Centre are now open. Please check Everyone Active for details on opening times and new procedures for using the facilities. We look forward to seeing you soon!

Libraries

All four of our main libraries – The Curve, Britwell, Cippenham and Langley – are now partially open for our new Click and Collect service from 10am - 4pm, Monday to Friday. At the moment they are not open for browsing or for using public computers as we maintain strict COVID safety measures.

What is Click and Collect?

You can still reserve books as normal through the online catalogue
However, if you aren’t sure what you want or just would like some suggestions, you can contact your local library using the form you can find on our online catalogue or email Clickandcollect@slough.gov.uk or telephone your preferred library.
The Curve: 01753 875533 Britwell: 01753 522869
Cippenham: 01628 661745 Langley: 01753 542153
A selection of books will then be chosen for you by our local library staff. We will call or email you with a date and a timeslot to come and collect your books.

When can I return my books?

You can come to any of our libraries to return your books during our temporary opening hours – Monday to Friday 10am-4pm at all libraries. You will find a container at the entrance where you can place them. Any returned books will be placed in quarantine for 72 hrs.

My books are overdue. Will I get fined?

We are not currently issuing fines. If you have any issues, please get in touch. You can renew your books in the normal way – online or by telephone or use our library app. Issue and renewal dates have been extended to 12 weeks.

There are also lots of activities daily on our Slough Libraries Facebook page.

Licensing

  • To make an appointment please contact the team directly on 01753 875664 or email licensing@slough.gov.uk. If you visit one of the Local Access Points a staff member will be able to help you make an appointment, but you may have to return at a later date for that appointment.
  • You can pay for your licence online here
  • Britwell community hub is now open, however you will need an appointment to be seen at the council access point. There will be dedicated parking space at the Britwell community hub for vehicles needing to be inspected.
  • Please see our coronavirus and licensing page for more information on changes to the licensing service.

Parking

  • Parking enforcement is set to be reinstated across the borough after it was relaxed due to the coronavirus crisis.
  • From Monday 22 June, motorists parking illegally will be issued with a warning notice before full penalty notices being issued from Monday 29 June.
  • From Monday enforcement will resume for motorists parked in residents’ bays, loading bays, on double yellow lines, in pay and display bays without a valid ticket, in disabled bays without a blue badge, on single yellow lines and on keep clear markings. Motorists will receive a warning notice reminding them of the restrictions and from Monday 29 June Penalty Charge Notices will be issued.
  • Penalty Charge Notices will be issued from Monday 22 June for vehicles parked in bus stops and on school keep clear markings. There will be no warning period.
  • Bus lanes enforcement will also begin from Monday 22 June with no warning notices.
  • All council car parks are also open with standard fees and payment machines being cleaned multiple times a day.
  •  Fines can be paid via the online service.

Parks, playgrounds and green gyms

  • Our parks, playgrounds and green gyms are open, please practice social distancing when using them, and make sure to sanitise your hands before and after using the equipment.

Planning and Building Control

  • The planning team are currently only taking applications via the planning portal or email on planning@slough.gov.uk
  • If you have a planning query please email and a planning officer will come back to you.
  • There will also be no site visits so applicants may be asked to provide more images or site plans than usual – thank you for your understanding and assistance with this.
  • Unfortunately it may not be possible to determine an application within the usual timescales due to delays in public and neighbourhood consultations, however we will agree any extensions to the timescales with individual applicants.
  • See our Letter to planning applicants and agents for full details

Changes to the publicity requirements for certain planning applications

Changes to the publicity requirements for certain planning applications have been introduced through the Town and Country Planning (Development Management Procedure, Listed Buildings and Environmental Impact Assessment) (England) (Coronavirus) (Amendment) Regulations 2020 to give local planning authorities greater flexibility in how they publicise certain planning applications, and to support timely decision-making, and avoid delays to development as a result of the effects of the coronavirus pandemic, while maintaining public participation in the decision-making process.
From the 1st June 2020, Slough Borough Council will:

  • Display a site notice at each property for which an application for planning permission is made, giving details of the planning application and the website where details about the application can be found.
  • Place a public notice in a local newspaper, if that is a requirement for the type of planning application.
  • Publish a weekly list of registered planning applications on our planning webpage 
  • Use social media such as Facebook and Twitter to provide a link to a weekly list of registered planning applications.
  • Inform local parish councils, neighbourhood and community groups by email.
  • Cease sending letters to the neighbours of properties for which an application for planning permission is made.

If you have any queries, please contact us at planning@slough.gov.uk

Public Health

  • Our Exercise Referral programme - Slough in Motion has been postponed until further notice.
  • Health at Home is a bespoke online resource with guidance and advice on how people can look after themselves whilst spending time in isolation or extended periods of time at home.

Registration services

(births, deaths, marriages and civil partnerships)

Schools

See Coronavirus and schools for the latest information.

Waste and recycling

Chalvey Household Waste and Recycling Centre has reopened. It will now be open between 9am and 6pm every day as the normal summer opening hours.

  • Residents should only visit the site if you cannot safely store your waste at home, don’t come if there is no need.
  • Residents will be asked for their proof of address such as council tax or utility bill with matching photo ID e.g. driving licence, passport, as ONLY Slough residents will be allowed to use the site.
  • There will be limits on the number of vehicles allowed on site to allow for social distancing.
  • There may be delays accessing the site and possibly queues outside of the site. 
  • Social distancing measures are in place. No assistance is available for unloading.
  • Only one person per vehicle wherever possible.

Bin collections

◾Our refuse, recycling and green bin collection rounds are operating normally.
◾Green bins for garden waste can be ordered by calling 01753 475 111 option 4, and are emptied on a fortnightly basis.
◾The waste transfer station for the disposal of commercial waste from businesses involved in providing critical services is open. Only card payments will be accepted.

Changes to disposal of waste

Residents who have suffered, or think they have suffered, symptoms of Covid-19 please put personal waste such as used tissues and disposable cleaning cloths in separate rubbish bags. These should be placed into another bag, tied securely and kept separate from other household waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin. Other household waste can be disposed of as normal.

Bulky waste collections

To assist with the disposal of additional household waste the bulky waste collection can now accept household waste in black bags. The bulky waste collection costs £5 per item with a minimum 3 items or £15 charge, and maximum of seven items. Five black sacks will be classed as a single item, 10 black sacks as two items and 15 black sacks as three items up to seven items. Bulky waste collections can still be booked by calling 01753 475111 and selecting option 4. DIY waste and rubble can now be taken to the open Chalvey HWRC.

Recycling bins for clothes and shoes are closed

The 14 bring sites in the borough where there are recycling bins for clothes, shoes and textiles, are not in use until further notice. The charity responsible for collecting clothes is not operating due to the coronavirus situation. Please keep items for recycling at home for when Chalvey HWRC reopens for recycling.