Coronavirus

Please see our coronavirus pages for the latest guidance, how services are affected, and what help is available.

Coronavirus effects on council services

Updated: 29 May 2020

Adult Social Care

Support to care providers in Slough

Information on financial support provided to Adult Social Care Providers during COVID-19

Cancelled services

◾The Pines and Phoenix day services are cancelled. All clients will be supported in other ways.

Safeguarding adults

  • Adult Social Care will continue to undertake Safeguarding Enquiries, seeking the contribution of partners where needed. We encourage everybody, whether in a formal role or as part of the voluntary community response to support vulnerable adults to report any concerns about abuse to Adult Social Care.
  • Adult Social Care are working hard to ensure that we continue to deliver services effectively and safely during the Coronavirus Outbreak. We are acting on Government guidance to balance the need to provide key services to adults with care and support needs as well as maintain safe practices alongside our residents and partners.
  • See report suspected adult abuse for more details on how to report any concerns.
  • Find out more about types of abuse, or signs of abuse on the Slough Safeguarding Partnership website.

Allotments

  • There are no current plans to close allotments but please follow the safety advice on the allotments page.

Better by

The Better by team have created this table of Road Safety E-Resources for children and parents with free useful guidance, exercises, and videos. They are a great way for kids to develop their knowledge of road safety and prepare them for when they get out and active again.

Burials and cremations

Community Centres

  • All events/ bookings at Slough Community buildings are being cancelled or postponed.  Hirers have been contacted with more information and their booking fee and deposits will be fully refunded in due course.

Community learning and skills

  • East Berkshire Community Learning and Skills Service has suspended all its classroom based delivery for all our learners from Monday 23 March onwards. All face to face delivery has been postponed.
  • However, we would still like your learning to continue. We are currently putting together online learning which we aim to launch by May – more details will be given here, and on our Facebook page
  • We have also put together lots of ideas for activities you can do at home with Online learning resources and our Facebook page
  • Thank you to our past and current learners - we will keep you all informed and look forward to seeing you back in class when we can.

Councillors

  • All member surgeries have been cancelled, if you need to contact your councillor, their details can be found on the councillors page.

Customer Services

Call 01753 475111 or go online

The call centre opening times have been changed with effect from 4 May, as follows. Please note the later opening from 10am on Wednesdays, and earlier closing time on Fridays of 4.45pm:
Monday 9am-5pm
Tuesday 9am-5pm
Wednesday 10am-5pm
Thursday 9am-5pm
Friday 9am-4.45pm
Saturday Closed
Sunday Closed

  • Local access points are closed in Britwell, Cippenham and Langley.
  • Landmark Place/MyCouncil customer services desk is closed.
  • The Bus Pass and Blue Badge service face to face interaction is suspended.
  • Blue Badges can be applied for online, and if further evidence needs submitting please email: BlueBadgeTeam@slough.gov.uk

Free school meals

Freedom of Information requests

Leisure

  • All of our leisure centres are closed.
  • All of our Active Slough programme is postponed until further notice.
  • Instead we are launching an online physical activity programme, starting on Wednesday 25 March. There will be three 30-minute exercise classes a day, Monday-Friday, broadcast live from the Active Slough Facebook page.

Libraries

All libraries are closed - please access online

There are also lots of activities daily on our Slough Libraries Facebook page.

  • The Curve is closed.
  • Cippenham, Britwell and Langley Libraries are closed.
  • All library fines are waived until the end of May, and that date will be extended if needed.

Licensing

Parking

  • Due to the number of people working from home and less traffic on the roads, we are relaxing our enforcement of parking restrictions across Slough.
  • However, dangerous or obstructive parking will still be enforced and we ask any resident who sees parking which blocks emergency services access, blocks traffic or is causing a major problem to call the parking team on 01753 825428 and a parking warden will be sent to the site.
  • This telephone service is available between 10am and 4pm, Monday to Saturday.
  • We expect residents to treat the parking attendants with respect and not to abuse those who are keeping the roads clear for all residents and emergency services.
  • If any NHS worker has received a ticket over the past two weeks they should appeal the ticket, giving details, PCN number and proof of their role to parkingappeals@slough.gov.uk

Parks, playgrounds and green gyms

  • Our parks remain open, please practice social distancing when using them. Playgrounds and green gyms are closed. 

Planning and Building Control

  • The planning team are currently only taking applications via the planning portal or email on planning@slough.gov.uk
  • If you have a planning query please email and a planning officer will come back to you.
  • There will also be no site visits so applicants may be asked to provide more images or site plans than usual – thank you for your understanding and assistance with this.
  • Unfortunately it may not be possible to determine an application within the usual timescales due to delays in public and neighbourhood consultations, however we will agree any extensions to the timescales with individual applicants.
  • See our Letter to planning applicants and agents for full details

Changes to the publicity requirements for certain planning applications

Changes to the publicity requirements for certain planning applications have been introduced through the Town and Country Planning (Development Management Procedure, Listed Buildings and Environmental Impact Assessment) (England) (Coronavirus) (Amendment) Regulations 2020 to give local planning authorities greater flexibility in how they publicise certain planning applications, and to support timely decision-making, and avoid delays to development as a result of the effects of the coronavirus pandemic, while maintaining public participation in the decision-making process.
From the 1st June 2020, Slough Borough Council will:

  • Display a site notice at each property for which an application for planning permission is made, giving details of the planning application and the website where details about the application can be found.
  • Place a public notice in a local newspaper, if that is a requirement for the type of planning application.
  • Publish a weekly list of registered planning applications on our planning webpage 
  • Use social media such as Facebook and Twitter to provide a link to a weekly list of registered planning applications.
  • Inform local parish councils, neighbourhood and community groups by email.
  • Cease sending letters to the neighbours of properties for which an application for planning permission is made.

If you have any queries, please contact us at planning@slough.gov.uk

Public Health

  • Our Exercise Referral programme - Slough in Motion has been postponed until further notice.
  • Health at Home is a bespoke online resource with guidance and advice on how people can look after themselves whilst spending time in isolation or extended periods of time at home.

Registration services

(births, deaths, marriages and civil partnerships)

Schools

See Coronavirus and schools for the latest information.

Waste and recycling

Chalvey Household Waste and Recycling Centre has reopened. It will now be open between 9am and 6pm every day as the normal summer opening hours.

  • Residents should only visit the site if you cannot safely store your waste at home, don’t come if there is no need.
  • Residents will be asked for their proof of address such as council tax or utility bill with matching photo ID e.g. driving licence, passport, as ONLY Slough residents will be allowed to use the site.
  • There will be limits on the number of vehicles allowed on site to allow for social distancing.
  • There may be delays accessing the site and possibly queues outside of the site. 
  • Social distancing measures are in place. No assistance is available for unloading.
  • Only one person per vehicle wherever possible.

Bin collections

◾Our refuse, recycling and green bin collection rounds are operating normally.
◾Green bins for garden waste can be ordered by calling 01753 475 111 option 4, and are emptied on a fortnightly basis.
◾The waste transfer station for the disposal of commercial waste from businesses involved in providing critical services is open. Only card payments will be accepted.

Changes to disposal of waste

Residents who have suffered, or think they have suffered, symptoms of Covid-19 please put personal waste such as used tissues and disposable cleaning cloths in separate rubbish bags. These should be placed into another bag, tied securely and kept separate from other household waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin. Other household waste can be disposed of as normal.

Bulky waste collections

To assist with the disposal of additional household waste the bulky waste collection can now accept household waste in black bags. The bulky waste collection costs £5 per item with a minimum 3 items or £15 charge, and maximum of seven items. Five black sacks will be classed as a single item, 10 black sacks as two items and 15 black sacks as three items up to seven items. Bulky waste collections can still be booked by calling 01753 475111 and selecting option 4. DIY waste and rubble can now be taken to the open Chalvey HWRC.

Recycling bins for clothes and shoes are closed

The 14 bring sites in the borough where there are recycling bins for clothes, shoes and textiles, are not in use until further notice. The charity responsible for collecting clothes is not operating due to the coronavirus situation. Please keep items for recycling at home for when Chalvey HWRC reopens for recycling.