Slough moves into covid tier 2

The change will come into force at 00:01 Saturday 24 October. Find out more details about Slough going into tier 2 and what it means.

Please go to our coronavirus pages for the latest guidance, how services are affected, and what help is available.

Coronavirus extra help and support

Support available for residents who may be experiencing hardship

  • If you know people who are struggling the council can offer Local Welfare Assistance.
  • Discretionary Housing Payments may be available to top-up housing-related benefit for a limited time to cover housing costs such as rent.
  • If residents are experiencing exceptional hardship they may be able to claim a discretionary reduction in Council Tax.
  • You have the right to pay your Council Tax over 12 months instead of 10 months, you must advise the council in advance.
  • We have the Council Tax Support scheme in place for residents on low income

We have also been notified by the Government that money will be provided to councils to support vulnerable residents. We will provide further information on this when we know more.

Self-isolation Support Grants

You may be able to claim a support grant if you are told to self-isolate. Go to the Self-isolation Support Grants page to check if you are eligible and how to apply.

Council Tax Support

If you have recently lost your job or are on unpaid leave and require assistance with paying your council tax, you can make an application for Council Tax Support here.

Discretionary help with financial hardship

Due to the Coronavirus outbreak we are conscious many of our residents are likely to suffer a financial impact if they are forced to take unpaid leave, redundancy, if they work as a temp through an agency or work under a zero hours contract with many company's closing for a number of weeks.

 In addition to this, there will be a number of households who are self-isolating and unable to leave their home as such we have brought together some information relating to financial support the council might be able to provide. Announcements are being made daily and we will continue to update the website as further information is received.

Useful links:

As guidance for the Government Hardship Fund has only just been issued (24 March 2020) please keep checking this page as we will provide an update shortly on how we will administer this.

Support for victims of domestic abuse

If you are at risk of domestic abuse there is help and support available to you. For anyone who feels they are at risk of abuse, it is important to remember that there is help and support available to you. Please don't suffer alone.

Please see our domestic abuse pages for further guidance and support or contact the services below.

Call 999 in an emergency

  • Hestia Slough Domestic Service – 01753 477352
    Hestia provides domestic abuse services for Slough residents including advice, guidance and support.
  • The National Domestic Abuse Helpline – 0808 2000 247
    Provides guidance and support for potential victims, as well as those who are worried about friends and loved ones.

Support for families with children

Early Years (0-5)

The Early Years sector has produced this guide EYFS Bursts for Learning 0-5 with contributions from Children’s Centres and Maintained Nursery schools to support you and your child during the Covid-19 lockdown period and beyond. The guide offers a burst of teaching ideas to ensure continuity of the EYFS curriculum.

Support for families

The current Coronavirus epidemic and the lockdown measures that are in place, can present new challenges for children and families however there is still support available to you.

Coronavirus scams

Trading standards is warning people to be alert to coronavirus scams.

For details see our Wash your hands of coronavirus scams page.

Beware of unregulated debt help websites

Several unregulated debt help websites have been placed on a warning list by regulator the Financial Conduct Authority since the beginning of the coronavirus public health emergency. Several have had business names which include the name of legitimate debt help websites to lure people to their sites believing they are legitimate help advice. Before using any financial assistance website please check the latest warnings at to check they are not suspicious.

Coronavirus - statement from the Leader and Chief Executive

We know many of us will be understandably worried about the current coronavirus pandemic that is dominating our daily lives right now.

We can assure you that we continue to provide all our essential services as normal – although some council events have been postponed, or cancelled, so we can focus on meeting the challenge of coronavirus.

New national guidance means everyone should be minimising their social contact, reducing unnecessary travel and staying at home if you, or anyone in your household, has any symptoms. Please follow the daily guidance coming from the government and take extra care if you are over 70, if you are pregnant or have underlying health conditions.

It is now clear that the coronavirus pandemic is set to challenge us all in ways we have never experienced before. With all the uncertainty one thing is for sure, we will need to work together and help each other wherever and whenever we can.

As a council, we are taking every step to prepare for the expected increase in confirmed cases of the virus and we will ensure that the vital services that you rely on from the council will continue during this difficult time.
Our services, including social care, waste and children’s services, have well developed plans that will ensure our most vulnerable residents get the support they need in the coming weeks and months.

Our primary aim is to ensure that everyone who needs it is supported – especially the most vulnerable. Our top priority is to ensure that no one is left behind.

Some of you may need extra support at this time, and it is important that everyone is aware of what additional support you can apply for and know where to find it.

Whatever happens Slough’s response will be defined by kindness and tried and tested plans. With this in mind, our commitment is to keep you updated at all times.

James Swindlehurst Josie Wragg

Cllr James Swindlehurst
Leader of the Council

Josie Wragg
Chief Executive

19 March 2020