Please see our coronavirus pages for the latest guidance, how services are affected, and what help is available.

Coronavirus guidance for the public

Page updated: 18 May 2020

Latest council services update.

Government guidance and advice

The latest government advice is - it is still very important that people stay home unless necessary to go out for specific reasons set out in law.
These include:

  • for work, where you cannot work from home
  • going to shops that are permitted to be open – to get things like food and medicine, and to collect goods ordered online or on the phone
  • you can exercise outside as often as you wish, you can also sit and rest outside – exercise or recreation can be alone, with members of your household, or with one other person from outside your household, while keeping two metres apart at all times.
  • any medical need, to donate blood, avoid injury or illness, escape risk of harm, or to provide care or to help a vulnerable person.

When doing these activities, you should ensure you are 2 metres apart from anyone outside of your household.

If you are leaving the house to care for/help a vulnerable person - guidance on helping others safely

  • There should be no gatherings of more than 2 people in public (excluding people you live with.)

This will be enforced by the police where necessary, please call 101 to report and visit  Thames Valley Police website for more information.

Full guidance on safe social distancing 

Coronavirus outbreak FAQs: what you can and can't do

Support for families

The current Coronavirus epidemic and the lockdown measures that are in place, can present new challenges for children and families however there is still support available to you

Working safely

Guidance to help employers, employees and the self-employed understand how to work safely during the coronavirus pandemic. Working safely during coronavirus (COVID-19)

What to do if someone in your household has symptoms of coronavirus

If someone in your household has symptoms of coronavirus  - a new continuous cough or fever or anosmia, everyone in the household should stay at home for 14 days. Anosmia is the loss of or a change in your normal sense of smell. It can also affect your sense of taste as the two are closely linked. Stay at home: guidance for households with possible coronavirus (COVID-19) infection

People with symptoms should no longer call 111 unless the fever continues for more than seven days or they are extremely unwell or have an underlying medical condition that puts them at risk.

People can continue to use the online 111 service.

Reducing the spread of infection

We would like to stress the importance of usual illness prevention:

  • wash your hands often - with soap and water for at least 20 seconds. Use an alcohol-based hand sanitiser that contains at least 60% alcohol if soap and water are not available. This is particularly important after taking public transport
  • avoid touching your eyes, nose, and mouth with unwashed hands
  • avoid close contact with people who are sick
  • cover your cough or sneeze with a tissue, then throw the tissue in a bin. See Catch it, Bin it, Kill it
  • clean and disinfect frequently touched objects and surfaces in the home and work environment
  • if you are worried about your symptoms, please use NHS 111 online. Do not go directly to your GP or other healthcare environment.

The NHS website has more information about how you can reduce the possible spread of infection.

Health at Home


Resources to support your health whilst staying at home.

  • Mental Health support
  • downloadable hints and tips
  • nutrional advice
  • Sexual Health testing online
  • Stop Smoking services