Telecare services use technology to help people live more independently and safely. It includes personal alarms and activity & inactivity sensor devices. The device sends a manual or automatic alert to a response centre or nominated carer who can take appropriate action to make sure the person gets help quickly if there is a problem. Careline provides this service:
If you or a family member can relate to any of the following, Telecare alarms and equipment may suit you.
The Telecare leaflet gives more information about the range of devices that are available.
Telecare devices can be monitored or standalone.
Monitored devices are linked to a 24/7 monitoring centre or a carer’s telephone. We monitor service users with a monitored device via its internal careline, which is run independent from Adult Social Care.
Standalone devices can be used by the service user or carer to help with daily living tasks. For example, this could be a timed prompt to remind a person to take their pills or a door exit sensor to alert a carer when a person exits or enters through a specific door.
To find out if you qualify for this service and for an assessment of your needs, please contact:
Adult Social Care
First Contact Team: 01753 475111 (Option 1)
Telecare & assistive technology is a means-tested service, contributions will be based on a financial assessment. This means that under the policy:
If you are eligible to receive services, the Financial Assessments and Benefits Team will work with you to ensure you receive all the benefits you are entitled to and carry out a financial assessment to see if you need to contribute anything.
You can purchase this service or some elements of it from a number of providers including directly from Slough Careline by calling 01753 535622.
There is a wider range of private telecare companies you could use:
Please be aware we do not recommend any specific companies and this is simply a list to help you.
We have a demonstration site where most of the equipment is set up and on display. If you wish to visit the site please call 01753 875597 or e-mail us on: Telecare@slough.gov.uk