What good care looks like

Support package

How will they develop your support package?

The provider should spend time getting to know you, to find out about your needs and wishes. Do you know how will they do this?

They should develop a person-centred plan with you. They should give you a contract that sets out your support and includes how decisions about your care will be made.

How will your support be monitored and changed?

The provider would review your support with you (at least annually) and this should be led by you.

Find out how people important to you will be involved in the review and how easy it is to contact the provider to make changes you need before your planned review.

Who supports you

The support provider should arrange good quality, trained staff (e.g. NVQ/QCF qualification) to support you based on your individual needs.

All staff should have up to date criminal record checks paid for by the provider agency.

Ask what relevant training staff have had on your specific condition e.g. dementia, stroke, etc as this is important to ensure you receive the right care.

Ask how you can be involved in the recruitment process to ensure you get the right person for you.

How will you be protected and kept safe from harm? Check that the provider is registered with the appropriate regulator e.g. CQC and its important you gather any inspection reports, brochures and any other independent information.

You can also check if the provider is an accredited provider for Slough Borough Council.