What good care looks like

Complains and ending your agreement

  • Who do you contact if things go wrong and what will happen?
  • Is there a complaints procedure?

Find out how much notice you have to give to end your agreement.

Are there any ‘exit fees,’ such as salaries or other costs? Check the procedure you need to follow to end your agreement.

If you are not entirely happy with the answers or were unable to get all of the information that you wanted, do go back to the provider and try again.

Most agencies provide a high quality professional service. If someone seems unwilling to provide the answers that you want, you may wish to consider why