Homeless or at risk

The council has a duty to help some people who become homeless. If you need help, call in to the Customer Service Centre at MyCouncil and speak to an advisor.

Slough works hard to identify the causes of homelessness and to apply the appropriate remedies and initiatives to reduce homelessness in the borough.

Temporary accommodation

The temporary accommodation team provides accommodation under Part 7, S.188 and S.193 of the Housing Act 1996.

Slough Borough Council owns and manages a limited number of units for this purpose. Once these units are full we work with Slough guest house and bed and breakfast providers to place households.

If we are unable to find accommodation in Slough we work with providers in neighbouring areas to place households.

There is currently a high demand for temporary accommodation and many households are being placed outside of the borough.

We are currently placing households in Southall, West Drayton and Hounslow.

If you refuse this accommodation we will discharge our duty and you will need to make your own accommodation arrangements whilst your homelessness is being investigated.

If a household is placed in guest house or bed and breakfast accommodation we will ensure they are moved to more suitable accommodation within six weeks.

Your stay in temporary accommodation

We will endeavour to complete our homeless investigations within 33 days and notify you of our decision and whether a full accommodation duty is owed to you. At this point if you are owed the full duty and you have paid your accommodation charges we will reconsider the temporary accommodation in which you have been placed in order to ensure it is suitable and reasonable for you to occupy. If you refuse the accommodation offered we will discharge our duty and ask you to leave.

If we write to you to advise that the council does not owe you a full homelessness duty because you are not eligible, not in a priority need category or because you became homeless intentionally, no continuing temporary accommodation duty will be owed. We will provide you with advice and assistance to secure other accommodation and write to you providing you with the date when you must leave the accommodation.

Temporary accommodation agreements

All temporary accommodation residents must adhere to the terms of the agreement according to the property they are living in. We will serve a Notice to Quit where residents are found to be in breach of any of our agreements.

We visit all of the properties used for temporary accommodation to ensure they are suitable for our households.

All temporary accommodation is chargeable to the household in occupation. You are expected to pay for your accommodation whether you are working or in receipt of benefits. Please apply for housing benefit if you believe you are eligible.

Working households

If you have lived in the borough for five years or more and working you may be entitled to an ‘additional preference’ on the housing register. A single adult or single parent adult must be working 16 hours a week or more to qualify. A couple must be working 24 hours or more between them to qualify.

If you are living in temporary accommodation and are working please ensure you let your Housing Needs Officer know as we will need to put the details on our housing system.

Homelessness strategy

In May 2008 we published our homelessness strategy. This helped us to bring all of the work we still need to do together in one plan. Because homelessness is not just a housing issue, the strategy shows how housing, social services, health services and the voluntary sector will work together to reduce homelessness. It will also ensure there is sufficient supply of housing and appropriate support for people who need it.