Benefits and support

Housing Benefit – Christmas and New Year Payment Dates

If you usually receive your Housing Benefit payment on the dates listed below, please note the revised payment dates for the Christmas and New Year period.

Usual payment date — New payment date

  • Friday 19 December 2025 — Friday 19 December 2025 (no change)
  • Friday 26 December 2025 — Wednesday 24 December 2025
  • Friday 2 January 2026 — Friday 2 January 2026 (no change)

Delay in processing benefits

Once all relevant information has been received, we are aiming to process:

  • all new claims in an average of 20 working days
  • changes in circumstances in an average of 15 working days.

It may be up to a month before we can respond to your claim or changes to claims you have reported. You may find useful support in our Cost of Living guide.