Important notice: Early payment collected for 1 October 2025 Council Tax Direct Debit
We’re sorry but we, Slough Borough Council, have collected your Council Tax Direct Debit payment one day early by mistake.
Please check your account and if this has affected you, you can ask your bank for a refund (this is called a Direct Debit Indemnity Claim). If you do this, please make the payment for October before your next due date on 1 November 2025.
If you find the payment did not go through then please make a manual payment.
- Online payment for Council Tax.
- Pay Council Tax at the Ppst office or Payzone.
- Automated telephone payments for Council tax.
- Telephone/online banking for Council Tax.
If no payment is made during October, the missed amount will be added to your next payment on 1 November 2025.
You do not need to contact Customer Services.
Thank you for your understanding, and we’re very sorry again for the mistake.
Delay in responding
Due to unexpected issues, we can’t meet our usual 10-day response time. We’re working hard to address your inquiries as quickly as possible. We apologise for any inconvenience and appreciate your patience and understanding.
New text and email messaging service
We are using a new messaging service to contact our customers. This is for yearly reviews on discount and exemptions, bounced directed debits, or to tell you that a payment is due or overdue. If you receive a text message, it will include a unique web address which will ask you to verify yourself by putting in your postcode. The web address will start with https://smsctax.slough.gov.uk/t/ followed by a series of letters and numbers.
Contacting council tax
- Have you received a reminder? Council tax reminders are sent if payments are not made on time. Sign in or register to check your account within the self service portal.
- Want to make a payment? Find details on how to pay council tax. You can also use our automated telephone payment line: 0300 456 0480. You will need to have your council tax account number and card details to hand.
- Struggling to make payments? Visit our problems paying your council tax page. If you are on low income you may be able to claim council tax support.
- Want to submit documents? Use ScanStation on your smartphone, tablet or computer - you must have a reference number starting with 7. Or book an appointment at one of our community hubs.
- You can submit your enquiry using our council tax enquiry form.
- Why not pay your council tax by direct debit, it is quick and simple and means you will never miss a payment.
