Council tax

8 June Direct Debits will be collected a day later

Direct Debits due on Monday 8 June will be collected on Tuesday 9 June. Where we had a mobile number or email address, we sent a text message and email on Friday 5 June to inform customers who are affected. Apologies for any inconvenience caused.

Processing delays

We are currently experiencing delays due to a high volume of cases and an existing backlog. Our team is working hard to resolve this as quickly as possible.

Responses may take longer than our usual 10-day timeframe.

We apologise for any inconvenience and appreciate your patience and understanding.

New text and email messaging service

We are using a new messaging service to contact our customers. This is for yearly reviews on discount and exemptions, bounced directed debits, or to tell you that a payment is due or overdue. If you receive a text message, it will include a unique web address which will ask you to verify yourself by putting in your postcode. The web address will start with https://smsctax.slough.gov.uk/t/ followed by a series of letters and numbers.

Updates to the Self-Service Portal

The Self-Service Portal for Housing Benefit, Council Tax and Business Rates has a new link.

You can now access the updated portal through the Housing Benefit and Council Tax section of our website, or directly using the link below:

Contacting council tax