Council tax

Processing delays

We are currently experiencing delays due to a high volume of cases and an existing backlog. Our team is working hard to resolve this as quickly as possible.

Responses may take longer than our usual 10-day timeframe.

We apologise for any inconvenience and appreciate your patience and understanding.

New text and email messaging service

We are using a new messaging service to contact our customers. This is for yearly reviews on discount and exemptions, bounced directed debits, or to tell you that a payment is due or overdue. If you receive a text message, it will include a unique web address which will ask you to verify yourself by putting in your postcode. The web address will start with https://smsctax.slough.gov.uk/t/ followed by a series of letters and numbers.

Updates to the Self-Service Portal

The Self-Service Portal for Housing Benefit, Council Tax and Business Rates has a new link.

You can now access the updated portal through the Housing Benefit and Council Tax section of our website, or directly using the link below:

New Self-Service Portal link.

Contacting council tax

Have you received a reminder? Council tax reminders are sent if payments are not made on time. Sign in or register to check your account within the self service portal.
Want to make a payment? Find details on how to pay council tax. You can also use our automated telephone payment line: 0300 456 0480. You will need to have your council tax account number and card details to hand.
Struggling to make payments? Visit our problems paying your council tax page. If you are on low income you may be able to claim council tax support.
You can submit your enquiry using our council tax enquiry form.
Why not pay your council tax by direct debit, it is quick and simple and means you will never miss a payment.