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Accessibility statement for Slough Borough Council website

This accessibility statement applies to the Slough Borough Council website including the My Account section too.

This website is run by Slough Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible.

You can find a full list of any issues we currently know about in the non-accessible content section of this statement.

Third-party sites funded, developed by or under our control

The following sub-sites which are services based on a different technical platform but ‘skinned’ to look like this website or uses our logo to display it as ours. It includes links to their accessibility statement, where available. Where there are no accessibility statements for the sites we are liaising with the service or the supplier for one, or for details of the site’s compliancy.

Sites, which use different technical platforms but are owned, funded, developed by or under the control of Slough Borough Council that this website may link to, include:

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 3 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: and let us know the web address (URL) of the page and a description of the problem. (Please use the directory to find contact details for other council services).

Find tips on contacting organisation about inaccessible websites from the W3C WAI site.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Customers with disabilities who use services such as text relay to help them communicate are also welcome to use these with us. For more information about the text relay service go to the Ofcom website.

You can:

Technical information about this website’s accessibility

Slough Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1  AA standard, due to the non-compliances, listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The link wrapping the logo in both the header and footer contains the same text on both the alt attribute and used by aria-labelledby. So, this text may be repeated twice for screen reader users when reading the logo link. This fails WCAG 1.1.1: Non-text Content (A). We have a ticket raised for this issue and will update estimated dates for fix once we have been informed.

The visual cue (underline) is removed on hover over all links within the footer of the site, so the link cannot be clearly identified as a link when hovered. This fails WCAG 1.4.1: Use of colour (A). We have a ticket raised for this issue and will update estimated dates for fix once we have been informed.

The “Previous - you are on the first page” text on some pages fails colour contrast requirements due to the opacity being reduced when it’s disabled. This fails WCAG 1.4.3: Contrast (minimum) (AA). We have a ticket raised for this issue and will update estimated dates for fix once we have been informed.

There’s a 15minute timeout set up within our online forms if there is 15minutes of inactivity. The user cannot turn off, adjust or extend this expiry time. This fails WCAG 2.2.1: Timing adjustable. We hope to add a warning to our forms to alert form fillers of the timeout and also, advise they can register to MyAccount to save their incomplete form and return to it at a later time or date. We hope to have this done by the end of November 2021.

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This fails WCAG 4.1.2: Name, role value.

We will strive to meet accessibility standards on any new PDFs or other documents we publish. We provide internal guidance to staff across the council that need documents posted on the site as well as seek appropriate external training to assist us to comply.

If you find an issue that we have yet to identify, please contact us using one of the routes described in the 'Reporting accessibility problems with this website' section of this statement.

Our third-party cookie banner:

  • is positioned at the bottom of the page but is focussed on first when the page is loaded and tab is pressed. This fails WCAG 2.4.3: Focus Order (A).
  • is fixed at the bottom of the browser window and therefore obstructs elements behind it. This results in the focus indicator being hidden when those elements gain keyboard focus. This fails WCAG 2.4.7: Focus Visible (AA).
  • Has various markup validation errors, which seem to be caused by the cookie consent JavaScript inserted into the <head>. This fails WCAG 4.1.1: Parsing (A).

We hope to find an alternative, free and accessible solution.

Disproportionate burden

At this time, we have not made any disproportionate burden claims.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our PDFs and Word documents are essential to providing our services. For example, we have forms in Word or PDF which users need to complete to apply or request for something. Documents created for print distribution, which are now available on this site may not be accessible due to font sizing and layout. We are working to either fix these or replace them with accessible HTML pages on our website and meet the WGAG 2.1 AA standards.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

CSV files can be found on this site. These raw data files are not accessible, we include them on the site for users to use for any analysis they may wish to do. We do include the same data in accessible Excel documents.

Video content

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. We also have some existing pre-recorded video content that was published before the 23 September 2020. This content is also exempt from the regulations.

We are in the process of making sure any videos displayed on this site after 23 September 2020 are accessible and include captions and transcripts. English captions and transcripts are included in our videos where the English language is spoken. We are working to add captions and transcripts for any video or parts of video recorded in other languages by January 2022.

Online maps

Our service includes the use of online maps to show certain geographical information. These are not used for navigational purposes and are exempt under the regulations. If you require the information presented in an online map in a different format, please contact us to discuss reasonable adjustments.

Links to other websites

We link to other websites, which gives more information, such as GOV.UK or NHS.UK. We are not responsible for the accessibility of third-party content.

Preparation of this accessibility statement

This statement was prepared on 29 July 2020. It was last reviewed on 20 August 2021.

This website was last tested on 10 August 2021 where a mini accessibility audit was conducted on a handful of pages, forms and MyAccount. The test was carried out by Jadu Ltd.

Otherwise, the website has not been fully tested. It was launched in November 2020 with a partially compliant build and content was assessed by the migration web team. We check new content before publishing. We hope to carry out a test in November 2021.