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We are committed to making our site accessible, inclusive and user friendly for everyone.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible, in particular most of our older PDF documents are not fully accessible to screen reader software.

What to do if you cannot access parts of this website

If you need information on this website in a different format please email: (please use the directory to find contact details for other council services).

We’ll consider your request and get back to you in 3 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: (please use the directory to find contact details for other council services).

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Customers with disabilities who use services such as text relay to help them communicate are also welcome to use these with us. For more information about the text relay service go to the Ofcom website.

You can visit our customer service centres and speak to someone in person about most services, and to use our computers to access online services or use our telephones to contact Council departments.

Technical information about this website’s accessibility

Slough Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

This website has not been fully tested against the WCAG Guidelines 2.1 as we are in the process of developing a new website, which is planned to go live in late October/early November 2020.

Disproportionate burden

We believe that the cost of testing the current website would be a disproportionate burden within the meaning of the accessibility regulations, as we plan to have a new website by November 2020.

Content that’s not within the scope of the accessibility regulations

Issues with PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We are working to either fix these or replace them with accessible HTML pages on our new website.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix our ward profiles which were compiled from the 2011 census.

What we’re doing to improve accessibility

When we update our website we will carefully monitor new content to ensure it meets accessibility standards.

We will work to improve the accessibility of documents published on the website.

Preparation of this accessibility statement

This statement was prepared on 29 July 2020.  It will be updated for the new website.