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Delays in our customer services

We are experiencing a high volume of calls. If you are waiting on a call back, we will return your call - you don't need to call us again.

You may find what you are after on this site - using the search function at the top.

Council Tax

Please note we are unable to defer Council Tax payments.

DHP payments delay

We are unable to process any DHP payments until the Discretionary Housing Policy for 21/22 is complete. This should be by the end of May 2021. Sorry for the delay.

Text-to-speech and speech-to-text translation services

Customers with disabilities who use services such as text relay to help them communicate are also welcome to use these with us. For more information about the text relay service go to the Ofcom website.