You can go to the YouTube site to access the "Report a missed bin video with an interactive transcript - select the 3 horizontal dots icon and choose "Open transcript". Please note the video may autoplay.
Transcript
Want to report a missed bin?
We have a new system which means you can:
- find the collection dates
- track if it’s been collected
- report a missed bin
- and sign up for a garden waste subscription.
Go to waste.slough.gov.uk [The web address for Waste and Recycling Portal is read out].
You will need to create a login or if you have an account with our website (MyAccount) you can use that to sign in too!
You might have a MyAccount:
- if you have filled in a form with us before or
- have a garden waste subscription.
If you are creating a new account, you will need to verify your email address before you can continue.
Check your inbox for an email with the subject “Slough Waste and Recycling portal”.
And follow the link “Confirm email address”.
You should then be able to login as normal.
If you are logging in with “MyAccount”, you will need to grant access but there is no need to verify.
On the “My services page”, select the “Register my property” button to add an address. Search by postcode and select. You can have up to 3 addresses on your account.
Use the “View services button” to go back to the home page.
The calendar will show any upcoming dates.
You can report a missed bin by selecting the date and using the link “Problem with your collection?” against the relevant date.
Please note: you can only make a report:
- once collections have been made in your street and it has been marked complete and
- should be made the same day or no later than the end of the next day.
Not sure why your bin has been rejected or missed? Find more information on our website www.slough.gov.uk/missedbin [The web address for Rejected or missed bins is read out].
Check it out today waste.slough.gov.uk [The web address for Waste and Recycling Portal is read out].