Problems with goods
You may be entitled to redress (refund, repair or replacement) if the goods you have purchased are:
- not of satisfactory quality
- not as described
- not fit for their purpose or
- do not match a model or sample.
But keep in mind - the age of the product and reasonable wear and tear.
You also have additional rights when buying online.
When you do not have any rights
- If you had the opportunity to examine the goods and you failed to notice the fault.
- If you were told about the fault.
- If you simply changed your mind.
- If you damage the product yourself.
Stores often have a returns policy. If the goods are not faulty and you have changed your mind, the store may allow you to exchange the item or give a refund. Always check the policy of each shop as it varies.
Buying in a sale does not affect your statutory rights.
You have fewer rights when you buy from a private seller e.g. a car bought privately. You will not be able to take action if something goes wrong unless the seller described the condition and value of the car.