Leaseholder charges

Be scam aware 

Council officers will not visit you on your doorstep to collect leasehold charges. 

If someone claims to be from the council, ask to check their ID and if you are unsure, close the door and do not let them in.

What you need to make your payment

• Leasehold charge letter or notification where you will need: 
  • your 11 digit account number
  • the amount to be paid.
• Your Debit or Credit Card details.

How to pay 

Pay online 

Leasehold charges are treated as a "council invoice". 

Use our online payments system to pay your leasehold charges.

Pay by Direct Debit  

You can choose to have your Direct Debit payments taken on the 1st, 8th,15th or 22nd of each month. 

There are two options to set up a Direct Debit: 

• download the Direct Debit letter and mandate form. Please note this form needs to be printed and completed. You will then need to scan and email form to Directdebithomeownership@slough.gov.uk. The letter gives instructions on how to complete the mandate form.
  If you can't print this form, you can, 
• collect a Direct Debit mandate form from one of our Community Hubs. Complete and return it to: The Home Ownership Team, Slough Borough Council, Observatory House, 25 Windsor Road, Slough, SL1 2EL.

Automated telephone line

Please note, this is not a free phone number. Please check costs with your phone service provider.

Call 0300 456 0480 to make an automated telephone payment. When asked, enter your 11 digit account number on your phone keypad. Please take care when entering your account number as this is the reference used to allocate your payment to your leasehold charge account. You will then be asked to make your payment. Once the payment has been made you will get a reference number, please keep note of this. 

Pay through your bank 

To pay your leasehold charge, you can: 

• call your bank to make a transfer or 
• use online banking service. 

Our bank address is Lloyds Bank, 123 High Street, Slough, Berkshire, SL1 1EH. Please use the following bank details: 

• Account number: 00251708  
• Sort Code: 30-97-73 

You must quote your 11 digit account number when making this transaction. 

Struggling to pay? 

If you are having financial difficulties, please seek advice with: 

• our Debt and Welfare team offers debt counselling and money advice service. You can email incomeboost@slough.gov.uk or call 01753 475111
• Citizens Advice Bureau offers help to claim benefits and support. You can call the Slough freephone number: 0808 8127022 from 10am to 4pm, Monday to Friday to speak to an advisor. Or go to the Get advice page on the Citizens Advice Bureau’s website
• the National Debtline offers advice and help. You can call freephone 0808 808 4000 or go to the National Debtline website for more details.