Telecare and assistive technology

Do I have to pay

Telecare & assistive technology is a means-tested service, contributions will be based on a financial assessment. This means that under the policy:

  • residents who are entitled to this service will receive all Telecare and assistive technology equipment on loan free of charge
  • any ad hoc or planned maintenance and repair will be free of charge
  • where the service is offered with 24/7 monitoring via our designated call centre, a weekly charge of £4.50 will be applicable depending on the service users’ financial situation.

If you are eligible to receive services, the Financial Assessments and Benefits Team will work with you to ensure you receive all the benefits you are entitled to and carry out a financial assessment to see if you need to contribute anything.

What would the weekly charge of £4.50 cover?

  • On loan equipment.
  • Installation.
  • Maintenance and parts replacement.
  • 24/7 responder service: trained and appropriately equipped responders who would be dispatched to offer you assistance as and when required. For example, lifting a client from the floor and helping them to get back to a safe position or arranging further support for them if necessary.
  • 24/7 call handling by our designated monitoring centre.

Information on paying contributions towards your care service.