Complaining to the Housing Ombudsman
The Housing Ombudsman is an independent organisation which deals with disputes between tenants and landlords.
The Housing Ombudsman will usually ask you to follow your social landlord's complaints procedure before escalating a complaint to the Ombudsman.
Designated persons
If you want to contact the Housing Ombudsman Service your complaint will first need to be considered by a designated person.
Designated persons can include:
- MPs
- local councillors
- designated tenants' panels.
If you’d like information about how to contact or start a tenants’ panel, please contact us.
If you don't have a referral from a designated person
You can refer your complaint directly to the Ombudsman without a referral from a designated person eight weeks after you have completed our internal procedure.
Contact the Housing Ombudsman
- Website: Housing Ombudsman website.
- Telephone: 0300 111 3000 (lines are open Monday to Friday from 9:15 to 17:15)
- Email: info@housing-ombudsman.org.uk
- Address: Housing Ombudsman Service
PO Box 152
Liverpool L33 7WQ.