Code section 8 - Performance reporting and self-assessment
Compliant
Yes.
Evidence
We produce an annual complaints performance and service improvement report for scrutiny and challenge which includes a self-assessment against the Code.
Commentary and Explanation
Annual Complaints Report is presented to the corporate leadership Team and Audit and Corporate Governance Committee, the Housing Ombudsman Self-Assessment and the LGSCO self assessment are appendices to this.
- 2024/25 Annual Complaints Report.
- Appendix A -Annual Review Letter May 2025.
- Appendix B Summary of upheld complaints April 1 2024 - 31 March 2025.
- Appendix C Housing Ombudsman Landlord Report May 2025.
- Appendix D 2024 to 2025 Statutory and Corporate Complaints report.
- Appendix E Self-assessment form.
- Appendix F Housing Ombudsman Self Assessment Form.