Local Government and Social Care Ombudsman self-assessment against requirements of Code 2025

Code section 9 - Scrutiny and Oversight

Compliant

Yes.

Evidence

We have appropriate senior leadership and governance oversight of the complaints process and performance.

Commentary and explanation

Weekly overdue and outstanding reports are sent to each Director and Head of Service giving oversight of their team’s performance. Monthly Key performance Indicators are reported around complaint handling. Monthly meeting and complaints performance pack sis presented to lead Member for Complaints. Quarterly complaints report is produced and presented to Corporate Leadership Team. A copy of this is sent to lead Member for Complaints. Annual Complaints Report is presented to the corporate leadership Team and Audit and Corporate Governance Committee, the Housing Ombudsman Self-Assessment and the LGSCO selfassessment are appendices to this.