Reporting a repair
Repairs are done by our partner Osborne. You should report a repair online.
When you report a fault, we will decide if it’s an emergency, urgent or a routine repair.
You can also report a repair by calling 0800 915 1215. You can call between 8am and 8pm Monday to Friday and 8.30am to 12 noon on Saturdays.
An emergency call-out service operates outside of these hours 365 days a year on the same number.
When you report a repair, it helps us to deal with your repair request quickly and accurately if you provide the following information:
- your name, address and telephone number
- the type of property (e.g. house, flat)
- whether there is access to your property to carry out work
- details of the problem, if known.