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Tenancy verification and fraud

The council wants to ensure that tenants are aware who their Neighbourhood Housing Officer is. We have a duty to ensure that tenants are occupying the property let to them.

To achieve this we visit all tenants on a regular basis and will ask for evidence of who they are. We now photograph tenants when they sign for a property and will be looking to photograph existing tenants at verification visits.

Our experience is that there is little deliberate fraud but in fairness to those on our waiting list we will take firm and decisive action where we believe a tenant is no longer in occupation, or has sublet.