Council tax support appeals

What to do if you think our decision is wrong

If you disagree with a decision that we have made regarding CTS, you will need to write to us and explain why you think the decision is wrong. This should be done as quickly as possible after we have made our decision. We will check our decision again and we may amend it in your favour. Once we have considered an appeal you will be notified of the decision in writing together with the reasons for the decision.

This information is for general guidance only. Please contact us to talk about your individual circumstances and we will give you more information.

There is a different dispute process dealing with housing benefit disputes, so if you wish to dispute a housing benefit decision go to the housing benefit appeals web page.

Understanding the decision

When we deal with your application for council tax support we will send you a decision letter, which will show the information we have used to work out your entitlement. You should check this letter carefully.

If you believe that this decision is wrong, or would like to query it you should contact us:

  • write to us at any time to clearly identify a decision you think is wrong and the grounds upon which you are disputing that decision.
  • you can only dispute one decision at a time, so it is important that you clearly show which decision you are disputing. For example, tell us the date of the decision you are disputing