What to do if you can't access parts of this website

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, Easy Read, audio recording or braille:

We’ll forward your request to the relevant service to consider and they will get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on the non-accessible content section of this statement or think we’re not meeting accessibility requirements, contact: and let us know the web address (URL) of the page and a description of the problem. (Please use the directory to find contact details for other council services).

Find tips on contacting organisations about inaccessible websites from the W3C WAI site.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Customers with disabilities who use services such as text relay to help them communicate are also welcome to use these with us. For more information about the text relay service go to the Ofcom website.

You can: