What we are doing to improve accessibility

We have set up timelines to aim for:

  • any documents which, between 20 December 2020 and 19 December 2021, had a unique page view of 500 or more are made accessible. We aim to have this done by the end of December 2022
  • warnings to be included in our online forms to inform user of a 15 minute timeout. We aim to get this done by the end of July 2022
  • captions to be included for any of our videos (with audio) or parts of video (with audio) that are not in the English language. We aim to get this done by the end of July 2022.

To improve accessibility we:

  • monitor new content to make sure it meets the standards before it is published
  • review existing pages when making updates to ensure they are compliant
  • where possible publish information as web pages rather than PDF documents
  • provide guidance and training to teams within the council on creating accessible content and documents. To complement this, we are also considering making an (in-house) accessibility training video for staff
  • are raising staff awareness on the importance of accessibility through:
    • reminders in Newsround, our weekly email update to staff
    • adding a link to "creating accessible content training course" to our website guidance page of the intranet as well as our talent management system, Cornerstone for staff to access and learn from
  • engage with 3rd-party suppliers to make sure their products that we use and any documents they produce for our website are accessible.