Landlords and housing benefit

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If your tenant has had a change in income due to illness, self-isolation or they are unable to work because their employer is closed, they should be making a claim for help.

For most working age people this will be to the Department for Work and Pensions. See information about Universal Credit and the new style Employment Support Allowance.

Your tenant may also be able to get help with their council tax. This can be claimed online.

If your tenant has rent arrears of 8 weeks or more then housing benefit or universal credit housing costs can be re-directed to come to the landlord direct. If your tenant is getting housing benefit then please e-mail with evidence of the level of rent arrears. You will need to include your tenant’s name and address and the landlord bank account information.

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Landlords online service

For landlords with tenants claiming benefit, you will need to register with the self service portal to be able to view the following information about your tenants who are claiming benefit:

  • award notifications
  • details of the award
  • payment information.

You will also be able to download payment information in a digital format.

Request to be paid directly

You can ask for the housing benefit payments to come directly to you on behalf of your tenant if:

  • your tenant receives housing benefit and has rent arrears totalling 8 weeks or more of the rent charged 
  • your tenant has issues with vulnerability or dealing with their own financial affairs.

If the tenant is in rent arrears please provide details of the arrears. Both you as the landlord and the tenant may be asked to provide any additional information in connection to a request made where there are not rent arrears that total 8 weeks or more.