In this section you can find information and resources to help you manage your housing benefit, find out if you are eligible and more.
Self Serve customer portal unavailable on Friday 14 November 2025
The Self Serve customer portal will be unavailable on Friday 14 November 2025 due to planned maintenance.
It will be available again on Saturday 15 November 2025.
We are sorry for any inconvenience this may cause.
Transferring to Universal Credit
Over the next year, most working age people who receive legacy benefits will need to claim Universal Credit. This includes: Tax Credits, Income-Related Employment and Support Allowance, Income Support, Income-Based Jobseeker's Allowance and Housing Benefit).
Please look out for your migration notice as you will need to claim Universal Credit within three months of receiving that letter.
