Delays in our customer services
We are experiencing a high volume of calls. If you are waiting on a call back, we will return your call - you don't need to call us again.
You may find what you are after on this site - using the search function at the top.
- Council Tax reminders are sent if payments are not made on time. Please use the self service portal to check payments have been received or which payments are missing.
- you can make your council tax payments online.
- these pages may help you too:
- or you can submit your Council Tax enquiry through this form or email firstname.lastname@example.org. The response turnaround is generally 10 working days.
Please note we are unable to defer Council Tax payments.
DHP payments delay
We are unable to process any DHP payments until the Discretionary Housing Policy for 21/22 is complete. This should be by the end of May 2021. Sorry for the delay.
Text-to-speech and speech-to-text translation services
Customers with disabilities who use services such as text relay to help them communicate are also welcome to use these with us. For more information about the text relay service go to the Ofcom website.