Raising an official complaint
Definition of a complaint from the Housing Ombudsman
A complaint is ‘an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by the landlord, its own staff, or those acting on its behalf, affecting a resident or group of residents’
Your complaints and dissatisfaction
If you have requested a service or are unhappy with the service provided, please let us know (link to complaints form). We will investigate and respond in 10 days. All social landlords are guided by the Housing Ombudsman Complaints Handling Code found at their website. The Code applies to all social landlords, including the services we deliver to our tenants and leaseholders.
Our Housing Complaints Policy
We must display our Housing Service Complaints policy on our website. In line with the housing ombudsman regulation, we have a two stage complaints process. The stages of a complaint are called, stage 1 and stage 2.