How to tell us about your complaint
You may like to check our How to complain video to help you understand the process.
You can tell us about your complaint by:
- completing the Housing complaints form. This is our preferred way of contact, as we ask you for all the information we need. Once submitted, you will receive a reference number, so you know we have received it.
But it you would rather not or cannot complete the form, you can tell us about your complaint by:
- calling us on 01753 475111 and selecting option 3. We will ask you to tell us your complaint and send it to the Team to be logged on your behalf
- visiting a Community hub to make your complaint. Or if you can book an appointment through our Customer access book an appointment form
- through social media; X, Facebook and Instagram.
- in a letter sent to Housing Complaints, Slough Borough Council, Observatory House, 25 Windsor Road, SL1 2EL
- through an advocate, friend or family member where the resident’s authority to do so has been obtained.