Complaining to the Housing Ombudsman
If you are not satisfied with the way in which we have dealt with your complaint you may raise this with The Housing Ombudsman, which:
- is an independent organisation which deals with disputes between tenants and landlords.
- will usually ask you to follow your social landlord's complaints procedure before escalating a complaint to the Ombudsman.
You can find Complaint Handling Code 2024 Frequently asked questions from the Housing Ombudsman website.
Designated persons
If you want to contact the Housing Ombudsman Service your complaint will first need to be considered by a designated person.
Designated persons can include:
- MPs
- local councillors
- designated tenants' panels.
If you’d like information about how to contact or start a tenants’ panel, please contact the Housing Services.
If you don't have a referral from a designated person
You can refer your complaint directly to the Ombudsman without a referral from a designated person eight weeks after you have completed our internal procedure.
Contact the Housing Ombudsman
- Website: Housing Ombudsman website
- Telephone: 0300 111 3000 (lines are open Monday to Friday from 9:15 to 17:15)
- Email: info@housing-ombudsman.org.uk
- Address: Housing Ombudsman Service, PO Box 1484, Unit D, Preston PR2 0ET