Council tenants handbook

Complaints and feedback

If we're not delivering our housing services to you properly, you have the right to complain.

We will do our best to put things right and prevent mistakes happening in future.

You can also send us positive feedback if you've had a good experience with council officers or our contractors.

Feedback about this handbook

We'd like your input to make this handbook useful to you.

If you have comments or would like anything added to the handbook, please email