How to pay your rent
New Computer System
Housing Services are replacing their computer system on 1 August 2022. If you ask for information in early August it may take longer as staff learn the new system. Apologies for any inconvenience this may cause.
Please note the Quarter 1 rent statement will now be posted in early August and cover the month of July as well as April, May and June 2022.
Be scam aware
Council officers will not visit you on your doorstep to collect rent arrears.
If someone claims to be from the council, ask to check their ID and if you are unsure, close the door and contact the council on 01753 475111.
There are many ways to set up a Direct Debit to pay your rent on the 1st, 8th, 15th or 22nd of the month:
- online Direct Debit mandate form
- download a Direct Debit mandate form (PDF)
- contact the customer service team on 01753 475 111
- email firstname.lastname@example.org
- collect a form from a Community Hub.
You can pay your housing rent through our online payments system using a credit or debit card.
Automated telephone line
Use your debit or credit card to pay over the phone. Call 0300 456 0480. This is not a free phone number. The cost depends on who provides your phone service, so please check the cost with them directly.
You will need to have your Debit or Credit card to hand along with your Rent Payment card.
When asked, enter your 11 digit number on your phone pad. This is the number on the bottom right hand corner of your Rent Payment Card. Please take care when entering your account number as this is the reference used to allocate your payment to your rent account.
Telephone and online banking
You can pay your rent by phone or online banking using the following bank details. You must quote your 11 digit number from your Rent Payment Card when making a transaction.
- Sort code: 30-97-73
- Bank account no: 00251708
- Bank address: Lloyds Bank, 123 High Street, Slough, Berkshire, SL1 1EH.
Post Office and Payzone
You can also pay your rent at a Post Office or at outlets displaying the 'Payzone bill payments' logo. You must have your payment card with you.
Most Payzone outlets will only accept payments in cash. Find your nearest Payzone store.
You may wish to pay by standing order. However, this method can take up to 7 days to reach us. It's also your responsibility to change your standing order every time your rent changes. This does not happen automatically.