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Repair Maintenance and Investment (RMI)

Managing service delivery of RMI

Slough Borough Council has a robust contract management process for monitoring service delivery by Osborne Property Service.

The governance arrangements for the contract include:

  • operational groups that meet monthly
  • quarterly resident engagement forums
  • strategic management board.

Performance reports are produced monthly and we have developed a way in which we can share a monthly snapshot with you on how they are doing.

View the latest monthly information.

The following pages are updated mid month for the previous month’s performance.

  • Jobs completed on target
  • First time fix
  • Appointments made and kept
  • Monthly performance snapshot

The following information is updated in realtime:

  • Complaints
  • Compliments

Osborne Property Services and Slough Borough Council recognise that that residents have had few opportunities to directly engage with Osborne. Interested in learning more and meeting with Osborne? Look out for more information and posters in your area.