Average processing times
We do not usually acknowledge receipt of any documents received.
We normally respond to enquiries in date order, unless there are other pressing matters. This would include, for instance, action to evict you by your landlord, so make sure you tell us all about these.
We store documents submitted to us in a separate system to the forms we receive. This means there can be delays in linking submitted documents to your claim if there is no claim reference stated in the email subject line.
New applications and changes are taking around 39 days to process, as we can only process these once we have the final required piece of supporting information. To minimise delays please check you have provided all the required supporting evidence.
We will write to you to inform you of the outcome.