Pay council tax

How to set up your direct debit - video

You can go to the YouTube site to access the How to set up your Direct Debit video with an interactive transcript - select the 3 horizontal dots icon and choose "Open transcript". Please note the video may autoplay.


Set up your Council Tax Direct Debit Online

  • Sign up once and choose what date you want to pay:
    • first
    • fifteenth or
    • twenty fifth of the month.
  • You will need:
    • your council tax account number.
      This is an 8 digit number beginning with 7, and
    • your bank account details.
  • Please note you need to be:
    • the account holder, and
    • able to agree the payment without anyone else’s permission.
  • Go to our website  [link is read out loud in the video. It is to the main Council tax page].

[Navigating to the direct debit form]

[Video shows a recording of what will be on the screen at each stage, starting with the Council tax information page.]

  • On the council tax page, select the first option “Pay your council tax”
  • And then on the pay your council tax page the first option is “Direct Debit”
  • So all you need to do is scroll down and find the link “Register for direct debit payments”,
  • and select.

[Setting up your direct debit]

[Step 1 – personal details]

The first step of this form is to give information about the payer.

  • So start by selecting the “Your Privacy Page link, and find out more about our terms and conditions, what information we collect and why.
  • When you’ve finished reading you can return to the form by selecting the back button
  • And if you’re happy, select “I accept the terms and conditions”.
  • The next step is to choose your title from the list. [Drop down shown on screen.]
    Such as
    • Doctor
    • Miss
    • Mr
    • Mrs or,
    • Ms.
  • Fill in your forename or first name, and your surname.
  • Next, if you want to use this form for business rates, fill in your company name.
  • Then, for both council tax and business rates you will need to enter in your email
  • You can also fill in your phone number if you wish
  • And select "Next".

[Step 2 – property details]

The second step of this form is to give your property details.

  • So start by filling in your account number. This will be:
    • your eight digit council tax account number starting with 7, or,
    • your eight digit business rates account number starting with 1.
  • Next select your account type: [Drop down with two options.]
    • council tax or
    • business rates
  • And then select how many payments you want to make and on which date.
    [Drop down with different combinations of number of payments and payment dates.]
    You can choose from:
    • 10 payments
    • 12 payments
    • annual or half yearly payments.
    On the:
    • first
    • fifteenth or
    • twenty fifth of the month.
  • Next you need to decide where you wish to have your correspondence sent:
    [Two radio button choices.]
    • to the account address
    • or to a different address?
  • And select "next".

[Step 3 – Set up your payment]

The third step is to set up your payment.

  • So confirm that you are the account holder [Two radio buttons yes/no.]
  • Then, fill in the bank account holder’s name.
  • Add the bank or building society account number
  • And your branch sort code.
  • And select verify.
  • The page will then reload to check your bank account details with your bank
  • Go to the bottom and check the details are correct
  • If they are wrong you can select "clear" to change and correct them. 
    Or if they are correct select continue.

[Step 4 – Check your details]

Finally you will be shown a summary of all the details you have given so far

If they are correct select Confirm and set up Direct Debit to finish up setting up your direct debit

A confirmation that the direct debit has been set up will be shown on screen.

  • Your direct debit will be set up with your bank in about a day after you have submitted it.
  • And your first payment will be on the day of the month you have chosen.

Find out more on our website  [Link is read out loud in the video. It is to the main Council tax page.]