Problems paying?

Struggling to pay your council tax

If you’re struggling to pay your council tax, please contact us as soon as possible. The longer you ignore the problem, the worse the situation becomes.

Email with the subject field: Council tax repayments.

Further financial support for residents struggling with council tax during COVID-19

Residents in receipt of Council Tax Support from 1 April 2020 onwards will automatically get up to £150 off their council tax bill as part of the latest measures to relieve financial pressure.

This is aimed at working age families who already qualify for council tax reduction but still have to pay some council tax.

Using the £1.33 million Council Tax Hardship Fund which was provided to us by the government in response to COVID-19, we have automatically applied the discount and are sending revised bills week from 3 August 2020.

If you are working-age and make a new claim for Council Tax Support in 2020/21 we will automatically award a hardship payment of up to £150 if you are entitled to it. There is no need to make a separate hardship payment claim.

If your Council Tax account is now in credit and you:

  • pay by Direct Debit you will be refunded automatically
  • do not pay by Direct Debit please email with the subject headed ‘Council Tax Refund’ with your bank details to request the refund. Or you can find a refund form in the Refund section of our Change of circumstances page.