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Your tenancy

Your rights and responsibilities are set out in your tenancy agreement which is your legally binding contract with the council. The terms of your tenancy will have been explained to you when you signed the contract and you should keep a copy in a safe place. If, however, you cannot find a copy of your tenancy agreement, look at the documents below, or contact us and we will arrange for a copy to be sent to you.

Different types of tenancies

Introductory tenancies

All applicants new to social housing will be offered an Introductory Tenancy. These last for 12 months and during this period tenants have less rights, and courts have less discretion in deciding whether the council can evict if there is a breach of tenancy. At the end of the tenancy the council can decide to grant either a secure or a flexible tenancy, or if it has concerns about the tenancy can extend the introductory tenancy for a further 12 months.

Secure tenant

Until recently all other tenancies were Secure Tenancies under Housing Act 1985. The rights and responsibilities of tenants and the council are set out in the Tenancy Agreement. If the council wants to re-possess a property it can only take this action under one of 16 proscribed grounds. The most common being where rent has not been paid or any other obligation of the tenancy has not been met. The council would need to prove the grounds to the County Court's satisfaction, and also show that eviction was a reasonable option.

If you do not occupy the property as your only home you are no longer a Secure Tenant and the process to repossess is simpler.

Flexible tenancies

Introduced in the Localism Act 2011, these are fixed term tenancies of 5 years, and are in the process of being introduced as the normal tenancy offered at the end of an Introductory Tenancy. The main difference is that at the end of the fixed term the council can decide not to offer a new tenancy, or to offer a different property, should the tenant’s income or circumstances have changed.

The GOV.UK website has more information on tenancies.

Neighbourhood Service

Slough Borough Council manages around 6500 tenancies and 1250 flats as leasehold properties. There is a specialist team dealing with rent arrears, leasehold and the right to buy. Other housing management matters are dealt with by a named Neighbourhood Manager in three area based teams. All phone contact is via 01753 475111.

  • North Team covering Britwell, Haymill, Cippenham Green and Farnham.
  • South Team covering Cippenham Meadows, Chalvey, Baylis & Stoke and Central.
  • East Team covering Upton, Wexham Lea, Langley St Mary, Kederminster, Foxborough and Colnbrook and Poyle.

Tenancy verification and fraud

The council wants to ensure that tenants are aware who their Neighbourhood Housing Officer is, and have a duty to ensure that tenants are occupying the property let to them.

To achieve this we visit all tenants on a regular basis and will ask for evidence of who they are. We now photograph tenants when they sign for a property and will be looking to photograph existing tenants at verification visits.

Our experience is that there is little deliberate fraud but in fairness to those on our waiting list we will take firm and decisive action where we believe a tenant is no longer in occupation, or has sublet.

Home contents insurance

Why do I need it?

If you are a tenant who rents, then your landlord may not cover your contents as part of the tenancy agreement. It’s a good idea to consider what a home contents insurance policy would cover you for in order to help you make an informed decision on whether you need one.

Contents insurance is designed to help protect your possessions. No matter how careful you are, there’s always a risk that your belongings could be broken, damaged, or stolen, so home contents insurance can help provide peace of mind.

To help you decide whether home contents insurance is right for you, Slough Borough Council has teamed up with Thistle Tenant Risks and Allianz Insurance plc, who provide the Crystal Insurance Scheme, a specialist Tenants' Contents Insurance policy.

The Crystal Insurance Scheme can offer you insurance for the contents of your home including cover for items such as furniture, carpets, curtains, clothes, bedding, electrical items, jewellery, pictures and ornaments.

How do I get further information?

  • Ask your local housing officer for an application pack.
  • Call Thistle Tenant Risks on 0345 450 7286.
  • Alternatively, please visit the Crystal Insurance website for more information or to request a call back.

Thistle Tenant Risks is a trading style of Thistle Insurance Services Limited. Thistle Insurance Services Limited is authorised and regulated by the Financial Conduct Authority FRN 310419. Lloyd’s Broker. Registered in England under No. 00338645. Registered office: Rossington’s Business Park, West Carr Road, Retford, Nottinghamshire, DN22 7SW. Thistle Insurance Services Ltd is part of the PIB Group. 

Contact us

Contact Housing Services

01753 475111

Housing Services
Slough Borough Council
Observatory House
25 Windsor Road
Slough, SL1 2EL